Privacy Policy

Maqnet AI - Privacy Policy
Effective Date: March 14, 2025
Contact Email: hello@maqnet.ai

1. Introduction

Maqnet AI is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Information Commissioner's Office (ICO) guidelines.

2. Data Controller

Maqnet AI is the data controller responsible for processing your personal data. If you have any questions, please contact us at hello@maqnet.ai.

3. Data We Collect

We collect the following types of personal data:

• Account Information: Name, email address, and billing details.

• Usage Data: IP address, device information, and usage patterns to enhance service performance.

• Communication Data: Any messages or inquiries you send us.

• Cookies and Tracking Technologies: We use cookies to improve user experience and analytics.
  
  

4. How We Use Your Data

We process your personal data for the following purposes:

• To provide and maintain our services.

• To process transactions and payments.

• To enhance security and prevent fraud.

• To comply with legal obligations.

• To send updates, newsletters, or marketing communications (you can opt-out anytime).
  
  

5. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your data:

• Contractual Necessity: When data is required to fulfill our service agreement.

• Legal Obligation: When processing is necessary to comply with the law.

• Legitimate Interests: When processing is required for security and service improvements.

• Consent: When you opt-in for marketing communications.
  
  

6. Data Sharing and Transfers

• We do not sell or rent your personal data.

• We may share data with third-party service providers for payment processing, analytics, and hosting, ensuring GDPR compliance.

• If required by law, we may share data with regulatory authorities.

• Some data may be transferred outside the UK/EU, but we ensure appropriate safeguards (e.g., Standard Contractual Clauses).
  
  
  

7. Data Retention

We retain personal data only as long as necessary for service provision and legal compliance. After this period, data is securely deleted.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data under certain conditions.

• Right to Restriction: Limit processing of your data.

• Right to Data Portability: Receive your data in a structured format

• Right to Object: Object to processing based on legitimate interests or direct marketing.

• Right to Withdraw Consent: Withdraw marketing consent at any time.
  To exercise these rights, contact us at hello@maqnet.ai. If you believe we have violated GDPR, you have the right to file a complaint with the UK ICO.
  
  
  

9. Security Measures

We implement strict security measures, including encryption, access control, and secure storage, to protect your personal data from unauthorized access or breaches.

10. Cookies and Tracking Technologies

We use cookies to improve user experience. You can manage cookie preferences via your browser settings.

11. Changes to This Policy

We may update this Privacy Policy. Significant changes will be communicated via email or our website.

For any questions regarding this policy, please contact us at hello@maqnet.ai.