Refund Policy

Maqnet AI Refund Policy

Effective: March 14, 2025

Refund Eligibility

Maqnet AI is committed to customer satisfaction. We offer refunds under the following conditions:

1. Subscription Cancellations: Customers may request a prorated refund for the unused portion of their subscription period if canceled within 7 days of the most recent billing date.

2. Service Unavailability: Full or partial refunds may be issued if our services were unavailable for a significant period (24+ consecutive hours) during your billing cycle.

3. Technical Issues: If you experience persistent technical problems that substantially impair your ability to use Maqnet AI, and our support team is unable to resolve these issues within 72 hours, you may be eligible for a partial or full refund.

   
   

Refund Process

To request a refund:

• Email our support team at hello@maqnet.ai with the subject line "Refund Request"

• Include your account email, purchase date, and reason for requesting a refund

• Our team will review your request and respond within 3 business days

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Requests made more than 7 days after the billing date

• Dissatisfaction with design outcomes when the service functioned as described

• Violation of our Terms of Service

• Requests for refunds on promotional or discounted subscriptions

  
  

Processing Time

Approved refunds will be processed within 5-10 business days and will be issued to the original payment method used for the purchase.

Policy Changes

Maqnet AI reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will not affect refund requests submitted prior to the modification date.

For any questions regarding our refund policy, please contact our customer support team.